Frequently Asked Questions

Collapsible content

Why Order Simpls?

Simpls delivers wildly delicious and planet positive ready-to-heat meals frozen to your door! No prep required, just heat and enjoy. Our chefs make our food from scratch with the best nutrient-dense organic and regenerative ingredients for your health and our planet. Stock your freezer with our easy options anytime, no subscription required. 

Learn more about our sourcing and mission here.

Quality

Who makes your food?

We have a stellar team of chefs that make all our Simpls meals from scratch in our kitchen in St. Paul, MN.  With every meal you eat, you’re supporting MN jobs that pay a living wage and offer paid time off!

How do you source your ingredients?

We always source certified organic ingredients or from growers using organic practices. Increasingly we are sourcing from innovative farmers on the forefront of solving the climate and biodiversity crises using regenerative organic practices to store carbon in the soil, protect water quality, increase nutrient-density of food, and promote biodiversity.  And for as much of our ingredient set as possible, for as much of the year as possible, we source locally from small Midwest farms.

Learn more about our awesome farm partners here.

Why is your food frozen?

The freezer is one of nature’s greatest natural preservatives!  Freezing food allows us to capture and keep maximum nutrient-density of our food and keep the meals fresh without any artificial preservatives.  On top of that, you don’t have to worry about waste, stock your freezer and enjoy them anytime you like!

What if I am not happy with my order?

No problem, just let us know! We have a 100% delicious guarantee! We set a high bar for deliciousness, but if we do not meet yours, let us know and we will make it right. 

Contact us here

Where can I find the nutritional information?

Each individual product page has multiple images. Within these you can find the product label that includes nutritional information and ingredients. We have also listed the ingredients in a dropdown on each product page.

Ordering

How do I order?

To place an online order, explore our products online, adding what you would like to your cart. Then navigate to your cart to go through the checkout process. (You must have $50 or more worth of products in your cart to make a purchase) See all of our products here.

There is a delivery charge for orders $50- $98.99. Delivery is free for orders over $99. 

Looking to save? Start a subscription to receive 10% off plus other goodies on your regular deliveries. Sign up here.

Can I pick up my order?

Simpls is 100% online. We do not have any physical stores. At this time orders can only be delivered by our team straight to your door through our website. 

When will products be back in stock?

Typically, any out of stock products will be back available on the website within a week. If you are interested in anything in particular, contact us here and we can give you a more detailed timeline.

Delivery

Do you deliver to me?

We deliver to the Twin Cities and surrounding suburbs.

Still not sure? Search for your zip code here.

How does delivery work?

Our drivers deliver to your doorstep! We cover the Twin Cities and all surrounding suburbs and deliver to your zip code two days each week between 9am-5pm.

You will receive your order's ETA by text/email the business day before your delivery. You will also recieve a notification when your order has been delivered.

Check your delivery day options here.

Do I need to do anything before delivery?

At checkout, we offer customers 3 options for delivery:

1. Place a container or cooler out for their order to be placed in (Free)
2. An insulated Simpls bag
3. An insulated Simpls bag with 2 reusable ice packs

If you chose option #1, just make sure to put out your cooler before your scheduled delivery.

I forgot to put out my cooler. Now what?

No worries! Our delivery drivers will place your order in one of our paper grocery bags if you forget to leave a cooler or container out.

Won't my order spoil in warm weather?

At checkout, you will be asked to select a delivery method. If you will not be home or are worried about hot weather, you have the option to have your order delivered in an insulated bag with ice packs.

Subscriptions

Why should I sign up for a subscription?

Take 10% Off
Mix and match any combo of soup, pizza, sides, and desserts. (Minimum order of $40)

On Your Schedule
Choose the frequency that works for you: weekly, every 2 weeks, every 3 weeks, or once a month.

Easy & Flexible
It costs nothing to sign up. Adjust your products, pause, or cancel anytime you need.

Free Seasonal Items
Try 1 seasonal item of your choice for free with each season change!

Support Local
Support a local Twin Cities company, try delicious scratch-made foods, and nourish yourself and family.

Sign up for a subscription here.

How do I edit my subscription?

Any time you want to make a change to your subscription (ex: products, frequency, delivery, etc), fill out this form.

Please make your changes before your invoice billing date (3 full business days before delivery). 

How do I update my subscription account info?

Any time you want to make a change to your subscription account (ex: billing, address, phone, etc), log in to your account here.

Use your account credentials to log in to your customer portal. This will allow you to update your account information on our subscription partner (Paywhirl).

Fundraisers

How do your fundraisers work?

Our fundraisers are easy and fast! We provide all the tools and materials for you to have a successful fundraiser over a 4-week period.

Your friends and family purchase products through our website and we do the delivery! At the end of the fundraising period, your organization will receive a check for the amount earned. 

Learn more about fundraisers here.

How do I make sure my order counts towards a fundraiser?

On the cart page at checkout, enter your organization’s code in the promo/fundraiser code box.

It will display a $.01 discount applied, don’t worry, the amount your organization raises is calculated at the end of the fundraiser. 

Still can't find an answer?